Return Policy

What is your return policy?

We are committed to making sure you are 100% satisfied with your order!

If you are not happy with the merchandise you purchased, you may return it by contacting us within 15 calendar days of when you received it. After 15 days, we cannot issue any refunds, exchanges or replacements. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Sale items 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Return shipping

To return your product, you should send an email to info@withyouinmindgiftcreations.com  to be provided with the return shipping address.

Who pays for return shipping?

You will be responsible for paying for your own shipping costs for returning your item. However if the error was made by us (shipped wrong item, damaged on arrival), we will pay for return shipping.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in your refund.

 Items that cannot be returned:

  • Any item more than 15 calendar days after delivery
  • Any item that has been used 
  • Any item that was purchased on Clearance 
  • Any item that was customized with a sticker, label or tag

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